Privacy Policy

1. Overview

Mobile Repairing Hub ("we", "us", or "our") provides independent doorstep smartphone repair services in Hyderabad, Telangana, India. We respect your privacy and are committed to transparency regarding how your personal and service details are collected, utilized, and protected when you book a repair or communicate with us.

2. Information We Collect

When you schedule a doorstep repair enquiry or interact with our customer support, we collect the following basic service information:

• Contact Information: Your name, phone number, and optional email address.
• Service Address: Your doorstep location/address in Hyderabad where the technician visit is requested.
• Device & Repair Details: Smartphone brand, model, operating system (Android/iOS), issue description, and specific repair requested (such as screen replacement, battery replacement, or charging port fix).

3. How We Use Your Information

The information provided by you is strictly used for legitimate service fulfillment purposes, including:

• Coordinating technician dispatch and scheduling your doorstep visit in Hyderabad.
• Communicating repair estimates, part availability, and diagnosis findings.
• Sending repair status updates and post-service follow-up.
• Verifying and managing eligibility for our 6-month repair warranty on replaced components.
• Responding to your customer service questions via phone call or WhatsApp.

4. Data Storage and Protection

Your booking records and contact details are stored securely on restricted-access operational systems. Access is limited solely to our technicians and support staff who require the information to perform your requested service. We do not maintain or access customer personal files, photos, or data on your mobile device during repair. We strongly advise all customers to back up personal device data prior to any repair service.

5. Information Sharing

We do not sell, rent, trade, or share your personal information with external marketers or third parties. Information is only shared internally with the assigned technician directly responsible for visiting your location and performing your repair. We may disclose information only if required by applicable law, regulation, or legal authority.

6. Customer Privacy & Data Rights

You have the right to inquire about what personal information we hold regarding your past repair orders, update or correct your contact information, or request the deletion of your contact records from our operational system once all active service and warranty obligations are fulfilled.